【教练新闻】从“道”的层面详细解读ICF核心能力的改革

ICF国际教练联合会在昨晚2019年11月14日公报，现行的教练核心能力将作出20多年来一次比较大的改革。

根据拓思研究院院长卫立佳教练的分析及总结以下6大改善：

（左：ICF当前11项核心能力    右：ICF新8项核心能力）

（新八项核心能力四大范畴）

• 由11项重整为8项，配合之前实行的PCC 47个评估指标，把所有核心能力的形容以“行为”做解说，让教练们更容易了解要符合每一项核心能力要做到的“行为”。

• 最大的改动是增加了新版的第2项的“体现教练思维”（Embodies a Coaching Mindset），要求教练要保持开放态度去面对自身文化丶他人文化的差异，以至范畴的影响力，保持持续学习，自我反思，和尊重客户的自主性，这和拓思一切推动的教练理念一致，先教练好自己，才去教练他人，并且以“SOS”（自己丶他人丶情境）的维度去看对每一次的一对一教练对话及团体丶团队教练对话，开心ICF把这个能力更细致地行为化。

• 以前的11个核心能力中，只有一个是“道”的层面，是第4个能力“教练状态”，在新的8个核心能力，变成2个“道”的层面，有第2个核心能力“体现教练思维”、第5个核心能力“保持状态”（Maintains.Presence），教练也是人，在教练对话中，很容易被干扰而打乱自己的状态，这和拓思一直说作为一个优秀的教练，必须道与术结合，欢迎ICF这次的核心能力的改革。

• 把旧版第6、7、8项整合为新版的第七项“引发认知”（Evokes Awareness），把之前的第6的“有力的提问”及“直接沟通”融入“引发认知”中。

• 把旧版的9、10、11项整合为新版的第8项“促进客户成长”，和ICF的PCC 47个评估标准一致。

• 其他没有提及的旧版核心能力都会过度到新版，只是改了名称和号码，名称由名词到动词。

下面我们来一起看下详细的新版内容吧：

壹

基础

1.Demonstrates ethical practice 展现专业操守

Definition: Understands and consistently applies coaching ethics and standards of coaching.

定义：理解并持续运用专业教练操守和教练标准。

• Demonstrates personal integrity and honesty in interactions with clients,sponsors and relevant stakeholders

  在与客户、赞助方和相关利益方的互动中展现个人的正直和诚实

• Is sensitive to clients’ identity, environment, experiences, values and beliefs 

  对客户的身份、环境、经历、价值观和信念敏感

• Uses language appropriate and respectful to clients, sponsors and relevant stakeholders 

  运用恰当尊重的言语，和客户、赞助方和相关利益方沟通

• Abides by the ICF Code of Ethics and upholds the Core Values

  遵守 IC 教练专业操守，坚持核心价值观

• Maintains confidentiality with client information per stakeholder agreements and pertinent laws

  依据相关利益方的协议和相关法律，维护客户信息的保密性

• Maintains the distinctions between coaching, consulting, psychotherapy and other support professions

  保持教练、咨询、心理咨询和其他专业支持的区别

• Refers clients to other support professionals, as appropriate

  在需要情况下，将客户推荐给其他专业支持者

2.Embodies a Coaching Mindset 体现教练思维

Definition: Develops and maintains a mindset that is open, curious, flexible and client-centered.

定义：培养并保持开放、好奇、灵活和以客户为中心的教练思维。

• Acknowledges that clients are responsible for their own choices

  确认客户要对自己的选择负责

• Engages in ongoing learning and development as a coach

  作为教练从事持续学习和发展

• Develops an ongoing reflective practice to enhance one’s coaching

  发展持续反思的习惯来提高教练能力

• Remains aware of and open to the influence of context and culture on self and others

  保有背景和文化对自己和他人影响的意识，并保持开放

• Uses awareness of self and one’s intuition to benefit client

  利用自我觉察和直觉让客户受益

• Develops and maintains the ability to regulate one’s emotions

  发展并保持调节情绪的能力

• Mentally and emotionally prepares for sessions

  心智和情绪上为教练会谈做好准备

• Seeks help from outside sources when necessary

  必要情况下，向外部资源寻求帮助

贰

共同建立关系

3.Establishes and Maintains Agreements 建立及维护教练协议

Definition: Partners with the client and relevant stakeholders to create clear agreements about the coaching relationship, process, plans and goals. Establishes agreements for the overall coaching engagement as well as those for each coaching session.

定义：与客户和相关利益方合作，就教练关系、流程、计划和目标达成明确协议。建立关于整个教练合约和每次教练会谈的协议。

• Explains what coaching is and is not and describes the process to the client and relevant stakeholders

  解释教练是什么，不是什么，为客户和相关利益方阐明教练流程

• Reaches agreement about what is and is not appropriate in the relationship, what is and is not being offered, and the responsibilities of the client and relevant stakeholders

  针对教练关系中什么是合适的，什么是不合适的，会提供什么，不会提供什么，客户和相关利益方的责任是什么达成协议

• Reaches agreement about the guidelines and specific parameters of the coaching relationship such as logistics, fees, scheduling, duration, termination, confidentiality and inclusion of others

  针对教练关系中的指引和具体细节达成协议，诸如后勤、费用、排期、时长、终止、保密性和是否有他人参与

• Partners with the client and relevant stakeholders to establish an overall coaching plan and goals

  与客户和相关利益方共同建立完整的教练计划和目标

• Partners with the client to determine client-coach compatibilit

  与客户共同确定客户与教练的匹配

• Partners with the client to identify or reconfirm what they want to accomplish in the session

  与客户合作确定或者再次确认他们在教练过程中想达成什么目标

• Partners with the client to define what the client believes they need to address or resolve to achieve what they want to accomplish in the session

  与客户合作确定客户认为他们需要在教练过程中说什么或解决什么，以实现他们想在本次会谈中达成的目标

• Partners with the client to define or reconfirm measures of success for what the client wants to accomplish in the coaching engagement or individual session

  与客户合作，针对长期教练合约或单次教练过程中客户希望实现的目标，确定或者再次确认衡量成功的标准

• Partners with the client to manage the time and focus of the session

  与客户合作，管理教练过程的时间和关注点

• Continues coaching in the direction of the client’s desired outcome unless the client indicates otherwise

  持续根据客户期望的结果进行教练，除非客户表达有其他想法

• Partners with the client to end the coaching relationship in a way that honors the experience

  与客户合作，以一种尊重过程经历的方式结束双方教练关系

4.Cultivates Trust and Safety 培养信任及安全感

Definition: Partners with the client to create a safe, supportive environment that allows the client to share freely. Maintains a relationship of mutual respect and trust.

定义：与客户合作，创造安全的、提供支持的环境，允许客户自由分享。保持相互尊重和信任的关系。

• Seeks to understand the client within their context which may include their identity, environment, experiences, values and beliefs

  寻求了解客户的背景，包括客户的身份、环境、经历、价值观和信念

• Demonstrates respect for the client’s identity, perceptions, style and language and adapts one’s coaching to the client

  展现对客户身份、观点、风格和语言的尊重，并在教练过程适应客户

• Acknowledges and respects the client’s unique talents, insights and work in the coaching process

  在教练过程中，认可并尊重客户独特的才能、洞见和努力

• Shows support, empathy and concern for the client

  对客户展现出支持、同理心和关心

• Acknowledges and supports the client’s expression of feelings, perceptions, concerns, beliefs and suggestions

  认可并支持客户表达自己的感受、观点、担心、信念和建议

• Demonstrates openness and transparency as a way to display vulnerability and build trust with the clients

  通过一种展示弱点的方式展现出开放和透明，并与客户建立信任

5.Maintains Presence 保持教练状态

Definition: Is fully conscious and present with the client, employing a style that is open, flexible, grounded and confident.

定义：运用开放、灵活、脚踏实地和自信的风格。全然地、有意识地与客户同在。

• Remains focused, observant, empathetic and responsive to the client

  保持对客户的专注、观察、同理和回应

• Demonstrates curiosity during the coaching process

  在教练过程中体现好奇心

• Manages one’s emotions to stay present with the client

  管理自己的情绪，以此保持与客户同在

• Demonstrates confidence in working with strong client emotions during the coaching process

  在教练过程中，展现对处理客户强烈情绪的信心。

• Is comfortable working in a space of not knowing

  对于未知领域依然保持舒适的状态

• Creates or allows space for silence, pause or reflection

  创造或允许沉默、叫停或反思的空间

叁

有效沟通

6.Listens Actively 积极倾听

Definition: Focuses on what the client is and is not saying to fully understand what is being communicated in the context of the client systems and to support client self-expression.

定义：关注客户表达的和未表达的内容，通过客户系统的上下文中充分理解客户传达的是什么，并支持客户的自我表达。

• Considers the client’s context, identity, environment, experiences, values and beliefs to enhance understanding of what the client is communicating

  考虑客户的背景、身份、环境、经历、价值观和信念因素，加强对客户正在沟通的内容的理解。

• Reflects or summarizes what the client communicated to ensure clarity and understanding

  反思或总结客户所交流的内容，来确保清晰和理解

• Recognizes and inquires when there is more to what the client is communicating

  觉察客户交流的内容背后还有更多信息并提出询问

• Notices, acknowledges and explores the client’s emotions, energy shifts, non-verbal cues or other behaviors

  注意、接收并探索客户的情绪，能量变化，非语言信号或者其他行为

• Integrates the client’s words, tone of voice and body language to determine the full meaning of what is being communicated

  结合客户的语言、语调和肢体语言来理解交流内容的完整含义

• Notices trends in the client’s behaviors and emotions across sessions to discern themes and pattern

  注意客户在教练过程中的表现的行为和情绪倾向，以识别客户的主题和模式。

7.Evokes Awareness 引发认知

Definition: Facilitates client insight and learning by using tools and techniques such as powerful questioning, silence, metaphor or analogy.

定义：通过使用有力提问、沉默、隐喻或类比等工具和技巧，促进客户的洞察和学习。

• Considers client experience when deciding what might be most useful 在

  决定什么是最有效的方法时，考虑客户的体验

• Challenges the client as a way to evoke awareness or insight

  通过挑战客户来引发客户的认知或洞察

• Asks questions about the client, such as their way of thinking, values, needs, wants and beliefs

  针对客户的思维方式、价值观、需求、期望和信念情况进行提问

• Asks questions that help the client explore beyond current thinking

  询问有助于客户超越当下思考的问题

• Invites the client to share more about their experience in the moment

  邀请客户分享更多当下的体验

• Notices what is working to enhance client progress

  留意什么是推动客户进步的有效方式

• Adjusts the coaching approach in response to the client’s needs

  调整教练方式来适应客户需求

• Helps the client identify factors that influence current and future patterns of behavior, thinking or emotion

  帮助客户认知那些影响现在和未来行为、思考和情绪模式的因素

• Invites the client to generate ideas about how they can move forward and what they are willing or able to do

  邀请客户思考他们能如何前进，以及他们愿意或能做什么

• Supports the client in reframing perspectives

  支持客户重塑他们的观点及愿景

• Shares observations, insights and feelings, without attachment, that have the potential to create new learning for the client

  纯粹的分享可能为客户创造新的学习的观察、洞见和感受

肆

促成学习和成长

8.Facilitates Client Growth 促进客户成长

Definition: Partners with the client to transform learning and insight into action. Promotes client autonomy in the coaching process.

定义：与客户合作将学习和洞察转化为行动。在教练过程中，提高客户的自主性。

• Works with the client to integrate new awareness, insight or learning into their worldview and behavior

  与客户一起工作，将新产生的认知、洞察或学习整合进他们的世界观和行为

• Partners with the client to design goals, actions and accountability measures that integrate and expand new learning

  与客户合作设计目标、行动和问责方式，来整合和延伸新的学习

• Acknowledges and supports client autonomy in the design of goals, actions and methods of accountability

  认可和支持客户自主地设计目标、行动和问责方法

• Supports the client in identifying potential results or learning from identified action step

  支持客户从已确认的行动计划中明确潜在成果或学习

• Invites the client to consider how to move forward, including resources, support and potential barriers

  邀请客户思考如何向前推进，包括资源、支持和潜在障碍

• Partners with the client to summarize learning and insight within or between sessions

  在教练过程中或教练过程间，与客户进行合作，总结学习和洞察

• Celebrates the client’s progress and successes

  庆祝客户的进步和成功

• Partners with the client to close the session

  与客户合作，结束教练过程

ICF预计会有一年的过度期，至2021年初才正式实行。本次我们邀请到了MCC大师级教练Pat Mathews来为我们进行线上课程讲解，2019年12月9日第一场已爆满，2019年12月13日第二场火热报名中，欢迎报名参加，课程具体详情请点击下方海报。

点击扫码报名

End

拓思研究院院长-卫立佳

卫立佳院长专访视频（建议在WIFI环境下观看）

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